PM Portal Complaint 2025. The PM Portal Complaint system is the official and fastest way to resolve problems related to the Prime Minister’s Youth Programs (PMYP) in Pakistan. Whether you are facing issues with the PM Laptop Scheme, Youth Business & Agriculture Loan Scheme, or any other government initiative for young citizens, the Pakistan Citizen Portal (PCP) allows you to file complaints directly with concerned authorities.
This guide explains how to submit, track, and escalate PMYP complaints in 2025 using verified government procedures.
Pakistan Citizen Portal (PCP)
The Pakistan Citizen Portal is a government-operated, mobile-based platform used to lodge complaints against any federal, provincial, or district-level department. It provides:
- Quick complaint submission
- Transparent response mechanisms
- Direct communication with relevant authorities
- Real-time tracking of your issue
For youth development schemes—including the Laptop Scheme, HEC-related matters, and government bank delays—PCP remains the primary and official complaint channel.
Which Youth Schemes Are Covered by PM Portal?
The following PMYP programs are fully supported on the Pakistan Citizen Portal:
| Youth Program / Scheme | Where to File Complaint | Additional Support Contacts |
|---|---|---|
| PM Youth Programs (General) | Pakistan Citizen Portal App | – |
| PM National Laptop Scheme (HEC) | Pakistan Citizen Portal App | Email: PMYLS@hec.gov.pk UAN: 051-111-119-432 Mobile: 0334-111-9432 |
| PM Youth Business & Agriculture Loan Scheme (PMYB&ALS) | Pakistan Citizen Portal App | PCP is the official channel |
| Complaints Against Gov Agencies (HEC, banks, etc.) | Pakistan Citizen Portal App / Wafaqi Mohtasib | Online Form at Wafaqi Mohtasib Website |
How to File a PM Portal Complaint Through Pakistan Citizen Portal (PCP)
Follow the steps below to submit your issue regarding PMYP, Laptop Scheme, or Loan Scheme:
Step 1: Download the PCP Mobile App
- Open Google Play Store (Android) or Apple App Store (iOS).
- Search for Pakistan Citizen Portal.
- Download and install the official app.
Step 2: Register Your Account
- Register using your CNIC number and active mobile number.
- Fill in your personal details accurately.
- Create your profile and verify information.
Step 3: Submit a Complaint
- Open the PCP app and tap “New Complaint”.
- Choose the correct category:
- Higher Education Commission (HEC) for laptop issues
- National Bank or other banks for PM Youth Loan Scheme issues
- PM Youth Program for general scheme complaints
- Clearly describe your issue.
- Attach supporting documents such as screenshots, SMS alerts, or application receipts.
Step 4: Track Your Complaint Status
- After submitting, the app will generate a tracking ID.
- Use this ID to monitor:
- Department responses
- Status updates
- Expected resolution time
- You can also reply to the department if additional details are requested.
Special Guidelines for PM Laptop Scheme Complaints
If you are facing any of the following laptop scheme issues:
- Not appearing on merit list
- Incorrect portal status
- Verification issues from university
- Delay in device distribution
- Wrong or missing SMS notification
You should contact HEC’s Laptop Support Cell in addition to submitting the complaint on PCP.
HEC Contact Details for Laptop Scheme:
- Email: PMYLS@hec.gov.pk
(Include full name, CNIC, university name, and detailed complaint) - UAN: 051-111-119-432
- Mobile Support: 0334-111-9432
Submitting both an email to HEC and a complaint on PCP increases the chances of faster resolution.
When to Use Wafaqi Mohtasib (Federal Ombudsman)
If your complaint involves:
- Misconduct by HEC staff
- Negligence by government banks
- Delayed responses
- Improper handling of your complaint
—and it remains unresolved on the PCP, you can escalate it through the:
Wafaqi Mohtasib (Federal Ombudsman)
Submit your complaint through the online form available at the official website.
The Ombudsman ensures that federal bodies act responsibly and resolve citizen concerns without discrimination.
FAQs – PM Portal Complaint 2025
1. How can I file a complaint about the PM Laptop Scheme?
Use the Pakistan Citizen Portal app, select HEC, explain your issue clearly, and attach documents.
2. What should I do if my PM Youth Loan Scheme application is delayed?
Select the relevant bank or finance department in the PCP app and submit your complaint under PMYB&ALS.
3. What if I don’t receive any response from the PCP?
Use your tracking ID to check the status. If still unresolved, escalate your complaint to Wafaqi Mohtasib.
4. Who do I contact for laptop verification issues?
Email PMYLS@hec.gov.pk or call 051-111-119-432 for direct support.
5. Can I submit a complaint without internet?
No. You must have internet access to install and use the Pakistan Citizen Portal app.
Conclusion
The PM Portal Complaint system offers a reliable, transparent, and structured method to resolve issues related to the Prime Minister’s Youth Programs, including the Laptop Scheme and Youth Loan Scheme. By selecting the correct category, attaching essential documents, and tracking your submission, you ensure quicker problem resolution.
