Facing BISP Payment Issues. If you are facing problems in receiving your BISP payment, don’t worry. The Benazir Income Support Programme (BISP) has launched an official helpline number to help beneficiaries solve their payment and registration issues. You can now register complaints, verify payment details, and get support without visiting any office.
This article will guide you through the BISP helpline number, complaint process, common payment issues, and eligibility criteria in simple, easy-to-understand language.
BISP Helpline Number 2025
If you haven’t received your BISP grant this time, there’s no need to panic. The BISP support team is now assisting beneficiaries through phone calls. You can register your complaints and also check your payment details by calling the helpline.
Here is the official BISP helpline information:
| Helpline Type | Contact Information |
|---|---|
| Call Center Number | 0800-26477 |
| Head Office Exchange Number | 051-9246326 |
| Mailing Address | Benazir Income Support Programme, F-Block, Pak Secretariat, Islamabad |
| Office Hours | Monday to Friday, 9:00 AM – 5:00 PM (PKT) |
| Closed Days | Saturday, Sunday, and Public Holidays |
You can also send a written complaint to:
Pakistan Information Commission,
1st Floor, National Arcade, A4 Plaza, Near PSO, F-8 Markaz, Islamabad.
Common Problems in BISP Payments
Many beneficiaries face issues during payment processing. Below are the most common BISP payment problems and their solutions:
| Problem Type | Description | Suggested Solution |
|---|---|---|
| Delayed Payments | Some beneficiaries don’t receive their Rs. 13,500 installment on time due to system delays. | Wait a few days and then call the helpline 0800-26477 for update. |
| Biometric Verification Failure | Fingerprint mismatches at payment centers or ATMs. | Try again after cleaning fingers or visit another BISP center. |
| Incorrect CNIC Data | Wrong or outdated CNIC details cause payment rejection. | Update your CNIC information at NADRA and BISP office. |
| Eligibility Errors | Some eligible users are marked ineligible due to technical issues. | Reconfirm eligibility through helpline or 8171 SMS service. |
| Agent Deductions | Some agents deduct unlawful amounts from payments. | Report immediately by calling the helpline 0800-26477. |
| Network Issues at Centers | Poor connectivity causes transaction failure. | Visit on another day or use JazzCash option once available. |
If you are unable to solve the issue on your own, simply SMS your CNIC number to 8171 or call the helpline for quick assistance.
How to Register a Complaint Using the Helpline
You can easily register your BISP complaint from home without going to any office. Follow these steps:
- Dial the Helpline Number: Call 0800-26477 from your mobile or landline.
- Provide Your CNIC Number: The representative will verify your identity.
- Explain Your Issue: Clearly mention your problem such as “payment not received” or “biometric failed.”
- Receive Complaint ID: Note down the complaint number for tracking.
- Wait for Response: The BISP team will contact you once your issue is resolved.
This process is simple and helps beneficiaries save time and money.
Who Qualifies for BISP Payments?
The Benazir Income Support Programme helps the most financially struggling families in Pakistan. To make sure the funds reach the deserving people, the following eligibility rules apply:
- Your Proxy Means Test (PMT) score must be 32 or below.
- You must be listed in the National Socio-Economic Registry (NSER).
- Applicants must not work in a government job or own large businesses.
- Families without significant assets or properties are prioritized.
- Widows, divorced women, persons with disabilities, and female-headed households get special preference.
How to Register in BISP Programme
If you are not yet registered or were marked ineligible, you can reapply:
- Visit your nearest BISP Tehsil Office or call the helpline.
- Provide your CNIC number and NSER registration slip.
- Complete your biometric verification.
- Wait for confirmation SMS from 8171 regarding your eligibility.
You can also check your eligibility online or through the BISP mobile app available on the Google Play Store.
New Payment Method in 2025
In 2025, BISP has introduced new payment options to make receiving funds easier:
- JazzCash Payments: Beneficiaries can now collect their funds directly via JazzCash.
- ATM Withdrawals: Easypaisa and HBL ATMs continue to serve for cash withdrawal.
- Biometric Verification Centers: Updated centers are improving verification speed.
Always use your own CNIC and fingerprints while withdrawing funds to avoid fraud.
BISP Office and Helpline Hours
You can contact BISP for queries and complaints during the following hours:
| Day | Working Hours |
|---|---|
| Monday – Friday | 9:00 AM – 5:00 PM |
| Saturday & Sunday | Closed |
| Public Holidays | Closed |
If lines are busy, try calling in the morning for faster response.
Conclusion
If you haven’t received your BISP payment, stay calm BISP has made it easier than ever to get help. Whether your payment is delayed, your CNIC is incorrect, or you face biometric errors, you can get assistance by calling 0800-26477 or sending your CNIC to 8171.
This helpline ensures that every eligible beneficiary gets their rightful payment without delay. Remember to always use the official helpline and never share your personal information with unofficial sources.
